Privacy Policy

Introduction and Purpose

This Privacy Notice has been prepared to transparently inform our clients about how we process their personal data in connection with appointment booking and the provision of our services, regardless of whether the booking is made online (for example, via the Fresha system), in person, by phone, by email, or through any other means. The protection of our clients’ data is of utmost importance to us; therefore, we provide detailed information about what data we collect, how we use it, and what measures we take to ensure data security. Our goal is to enable our clients to use our services with confidence, knowing that their personal data is safe under all circumstances.

Scope of the Privacy Notice

This privacy notice applies to all personal data collected by the barber shop in connection with appointment booking and the provision of services, through any channel (including the Fresha online booking system, as well as in-person, telephone, email, or website bookings). The data processing includes, among others, name, contact details (telephone number, email address), appointment and service history, as well as any other information provided by the client. While the Fresha system plays a prominent role in online appointment booking, this notice applies to all forms of appointment booking and service provision.

Legal Basis for Data Processing

We process your personal data in accordance with applicable data protection laws, regardless of the channel through which your appointment is booked or our services are used (for example, via Fresha, in person, by phone, by email, or by any other means). The legal basis for data processing may be your consent, which you provide when booking an appointment or using our services, the contractual obligation necessary for the performance of the service, or the legitimate interests of the barber shop, such as maintaining customer relationships and improving our services. In certain cases, data processing may also be required by law.

Data Collection and Use

We collect personal data through various channels, including the online appointment booking system (such as Fresha), as well as in-person, telephone, email, website bookings, or any other form of contact. The types of data we may collect include: name, telephone number, email address, booking details (such as appointment time and type of service), service history, and any other information provided by the client.

We use this data primarily for managing appointments, providing services, client communication (such as reminders and confirmations), and—with your consent—for marketing purposes (such as promotions and newsletters), regardless of the channel through which the data was received. We retain personal data only for as long as necessary, as required by law, contract, or legitimate interest. We strive to collect only the minimum necessary data and always treat it confidentially.

Data Sharing and Third Parties

We only share your personal data with third parties to the extent necessary for appointment booking and the provision of our services, regardless of the channel through which the data was received (online, in person, by phone, by email, or by any other means). Data may be shared, for example, with IT service providers (including, but not limited to, the operator of the Fresha online booking system), payment service providers, marketing partners, accountants, or other partners necessary for the operation of the barber shop and the fulfillment of services. Data is only transferred for the performance of the service, to fulfill legal obligations, or based on your consent. We enter into appropriate data protection agreements with all third parties who have access to personal data, and we only transfer the data necessary for the performance of the given task. We also ensure that our partners implement adequate data security measures and treat your data confidentially.

Rights of Data Subjects

You have the right to request information about the personal data we process about you in connection with appointment booking and the provision of our services, regardless of the channel through which you provided your data (such as Fresha, telephone, email, in person, or any other method). You may request the rectification, erasure, or restriction of the processing of your data. You are also entitled to data portability, meaning you may request to receive your data in a structured, commonly used, machine-readable format, or to have it transmitted to another data controller. Where data processing is based on your consent, you may withdraw your consent at any time; such withdrawal does not affect the lawfulness of processing based on consent before its withdrawal. You also have the right to object to the use of your personal data for marketing purposes. You may exercise your rights by submitting a written request to the data controller.

If you believe your data protection rights have been violated, you may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH):

Address: 1055 Budapest, Falk Miksa utca 9-11.

Mailing Address (P.O. Box): 1530 Budapest, Pf.: 5.

Phone: +36 1 391 1400

Email: ugyfelszolgalat@naih.hu

Website: https://www.naih.hu

Data Security Measures

To protect personal data—regardless of the channel through which it was collected (online, by phone, by email, in person, or by any other means)—we implement technical and organizational measures. Such measures include, for example, restricting access to data, using secure IT systems, and regularly training our staff on the importance of data protection. We take all reasonable steps to ensure that data is not accessed by unauthorized persons, lost, or damaged.

Data Retention and Deletion

We retain your personal data only for as long as necessary to achieve the purposes set out in this notice, or for the period required by applicable laws, regardless of the channel (online, in person, by phone, by email, or by any other means) through which you provided your data when booking an appointment or using our services. After the retention period has expired, we will delete or anonymize your data. You may request the deletion of your personal data at any time, provided there is no legal obstacle to such deletion.

Contact and Data Protection Officer

If you have any questions regarding our data processing practices, or if you wish to exercise any of your rights in connection with the processing of your personal data during appointment booking or the provision of our services, please contact the data controller using one of the following contact details:

Name: Welkin Kft.

Address: 1047 Budapest, Attila street 12-18. Building B

Registration number: 01-09-440031

VAT number: HU32738845

Email: info@welkinbarbershop.hu

Website: https://welkinbarbershop.hu

Phone: +36 30 281 8640

Modification of the Privacy Notice

We reserve the right to update this privacy notice from time to time, especially if our data processing practices related to appointment booking or the provision of our services change through any channel. Any changes will be communicated to our clients via the barber shop's website or other appropriate means.